Shipping Policy

Last updated: September 22, 2026

This Shipping Policy applies to orders placed with COLOPLAST EJENDOMME A/S.

Order Processing

Orders are normally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation by email where tracking information is available.

Shipping Time

Estimated delivery time after dispatch is approximately:

8–15 business days

The total estimated delivery time, including order processing, is approximately 9–18 business days.

Delivery times are estimates and may vary due to carrier delays, public holidays, weather conditions, peak shopping periods, customs procedures, or other circumstances outside our reasonable control.

Shipping Costs

We offer free standard shipping on all eligible orders.

There is no minimum order value required for standard shipping.

Any applicable shipping charges will always be clearly displayed at checkout before the customer completes the order.

Tracking

Where tracking is available, customers will receive a tracking number by email after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at:

Email: sherwoodwilkinson17@gmail.com

We will try to update the shipping information where possible. However, once an order has been dispatched, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us at sherwoodwilkinson17@gmail.com.

We will review the shipment status with the relevant carrier and assist you with an appropriate solution.

Please note that temporary delays caused by carriers, public holidays, weather, customs procedures, or other circumstances outside our control may occur.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number and relevant photos of the package and product.

We will review the issue and provide an appropriate solution where applicable.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Company: COLOPLAST EJENDOMME A/S
Email: sherwoodwilkinson17@gmail.com
Business Address: Holtedam 1, Dageløkke, 3050 Humlebæk, Denmark
Business Registration Number (CVR): 13512582
Phone: +45 49 11 11 11